When it comes to parts availability, Hitachi has you covered.
Parts back-up is available both at the manufacturing factories and at strategically located parts depots across North America, with expedited shipping available. And your local Hitachi dealer has in-stock the most commonly used replacement parts as well.
Parts personnel are on-duty 24 hours a day, seven days a week, to make sure that our Hitachi Mining dealers and customers are fully supported. Having parts easily available maximizes your uptime and productivity.
Hitachi parts now flow through a network consisting of a primary distribution facility, 6 regional distribution centers, and 2 emergency depots. Parts personnel are on-duty 24 hours a day, seven days a week, to support Hitachi Mining dealers and their customers. They have all the parts required to keep Hitachi mining excavators up and running.
Emergency Orders – Until 5 p.m.
Place an emergency order before 5 p.m. central time, and your part will ship the same day for delivery the next morning.
Flash Plus – After 5 p.m.
If an order comes in after 5 p.m., Flash Plus takes over. This process ships orders at any time, 24/7, to arrive at the final destination however and whenever the customer chooses.