When it comes to parts availability, Hitachi has you covered.
Parts back-up is available both at the manufacturing factories and at strategically located parts depots across North America, with expedited shipping available. And your local Hitachi dealer has in-stock the most commonly used replacement parts as well.
Parts personnel are on-duty 24 hours a day, seven days a week, to make sure that our Hitachi Mining dealers and customers are fully supported. Having parts easily available maximizes your uptime and productivity.
Across two national parts centers and 11 regional depots, over 12,000 part numbers are housed specifically for Hitachi mining machines. Parts personnel are on-duty 24 hours a day, seven days a week, to support Hitachi Mining dealers and their customers. They have all the parts required to keep Hitachi mining excavators up and running.
Emergency Orders – Until 5 p.m.
Place an emergency order before 5 p.m. central time, and your part will ship the same day for delivery the next morning.
Flash Plus – After 5 p.m.
If an order comes in after 5 p.m., Flash Plus takes over. This process ships orders at any time, 24/7, to arrive at the final destination however and whenever the customer chooses.